Posted in Usability

The Future of Self-service Banking

Spotted this link to an intriguing ATM prototype experiment by BBVA in the comments on Khoi Vihn’s post on ATM design

ATMs were first introduced over 40 years ago and since then many features have been incrementally added to the machines, in order to fulfill the dream of a truly “automated teller”. Modern ATMs offer a wide range of banking transactions; nevertheless the actual interaction has remained largely untouched.

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