delight

Those of you who saw my talks at either Future of Web Design in NYC, or at Webstock in Wellington may remember a segment where I urged delivering value as quickly as possible. In that segment, I compared the act of taking and sharing a photo with Hipstamatic, and the same in Instagram. I posited that one of the biggest reasons for Instagram’s runaway success is how quickly you can snap a photo, apply a filter, and share it with the world. It delivers value in three short steps, and it’s fun.

You have to explain everything you do, and people have to understand it, within seconds. […] In the mobile context, you need to explain what you do in 30 seconds or less because people move on to the next shiny object. There are so many apps and people are vying for your attention on the go. It’s the one context in which you’ve got lots and lots of other stuff going on. You’re not sitting in front of a computer; you’re at a bus stop or in a meeting.